Terms of Service | Medical Services Group
UK Ph: 01442 431 499
Terms of Service

Order & Payment Terms

Purchase Orders are only accepted by email or Fax. Our minimum order level is £30 (plus VAT). Invoices must be paid within 30 days from the date of invoice. We reserve the right to claim statutory interest at 8% above the Bank of England reference rate in force on the date the debt becomes overdue and at any subsequent rate where the reference rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002. We reserve the right to pass on charges for any third party collection fees.
The Company may, at its sole discretion, accept payments by credit, debit card or BACS.

Details & Specifications

Details and specifications are correct at time of publication but may be changed without prior notice. We will be pleased to check the latest specification of goods for you at the time of ordering. The Company reserves the right to alter specifications of any given product and to withdraw any item without explanation or notification. All Images are for illustration only.

Delivery Policy/Liability

These are given in good faith but rely on all relevant information being supplied to us prior to manufacture. On receipt of such information every effort will be made to meet requested delivery/installation requirements. We cannot be held responsible for any delays outside our immediate control.
MSG will not be liable for any direct/indirect or consequential loss (all three of which terms include without limitation, like loss, loss of business, depletion of goodwill and loss of profits), charges, damages, expenses or cots caused directly or indirectly caused by any delay in the delivery of the goods.
Goods are intended to be used in the UK only and we can not confirm that the goods comply with any laws, regulations & any other standards applicable outside the UK.

Carriage Charges

Carriage, Packing & Administration is charged at £15.00 for orders below £150.00 Ex VAT and £10.00 for orders above £150.00 Ex VAT
Deliveries will be made to the Customer's nominated delivery address. Any special delivery requirements or difficulties in delivering (e.g. restricted access, narrow doorways & stairs) should be made known to Medical Services Group at the time of placing the Order and may be subject to additional costs.
Any orders that are not to main land UK may incur additional costs. These will be advised to the Customer prior to the Order being despatched.
Goods shipped direct from suppliers may be subject to additional carriage charges. Any additional charges will be advised prior to the Order being despatched to the Customer.

Returns Policy

Return of correctly supplied goods will normally be excepted provided prior agreement and arrangements have been made within 7 days of receipt of goods.
Return goods are subject to a minimum 10% re-stocking charge.
Damages, shortages and discrepancies must be notified in writing within 7 days of delivery.

Cancellation of Orders

The Company will use all reasonable endeavours to meet Customers' individual requirements but the Company shall be under no obligation to accept cancellation or other amendment to any order or any part of an Order once accepted by the Company. Where the Company accepts such cancellation or amendment to an Order, it is on the understanding that a reasonable cancellation or amendment charge may be levied at the Company's sole discretion.

Non Delivery

In the event of non-arrival of goods, Customers must inform the Company within 10 days of the date of the invoice or advice of despatch, otherwise no claim can be considered.

Non Faulty Returned Goods

If any Goods are returned, the Goods must be unused and in original packaging and fit for resale. Returns will only be accepted with prior written permission of the Company. This must be obtained within 7 days of date of receipt.
Medical Services Group UK
Ph: 01442 431 499
Fax: 0208 610 4900